Terms and Conditions, Warranty
Free shipping for orders above R999 (within South Africa)
30 days trial with money back guarantee for our saddles! You can test our saddles 30 days extensively, the more the better.
(Only valid for orders here on our web site. Returned products must be with original packaging and both the product and the display packaging must be free of any damages other than signs from the saddle clamp)
At checkout you will see our Banking details. As soon as your payment reflects in our account, we will send your order with "The Courier Guy" to your door.
Update: Now you can also make use of a payment link from Yoco if you prefer to pay with your debit or credit card.
Or you can wait(max.1 working day) for your invoice which will automatically confirm availability
crash replacement policy
For irreparable damage to your SQlab, Gloworm, Bikefit or Shanren product caused by a fall in the first six month, we offer a 50% discount on the purchase of a new replacement product and 30% for older products up to one Year.
If you want to take advantage of the Crash Replacement, please contact us with proof of purchase and a description and/or picture of the damage for a return code/address.
Hereby the product automatically becomes our property and we contact you after a detailed examination regarding a suitable replacement product.
Warranty
All our SQ Lab products are covered by a 2-year manufacturer's warranty,
all other products are covered by a 1-year manufacturer's warranty
exclusions:
- Improper use: Using a product for a purpose other than what it was intended for, or using it in an unsuitable environment
- Damage: Damage caused by accidents, misuse, neglect, or abuse
- Wear and tear: Normal deterioration that happens over time, such as to tires, brake pads, buttons....
- Altered products: Modifying a product after purchase, such as changing a saddles cover...
- Non-original parts: Using non-original or generic repair parts
- Inadequate maintenance: Damage caused by not properly maintaining a product or using agressive cleaning liquids
- Aging: Damage caused by aging, such as corrosion or seat fabric deterioration
Please fill in this form if you have a claim: Warranty form